71 Fanshaw St, 2nd Floor
London N1 6LA
Slerp is a registered trademark in the United Kingdom
Last updated: 4 August 2026
These Platform Terms of Use (“Terms”) govern your access to and use of online ordering websites, mobile applications and checkout interfaces powered by Slerp Limited (“Slerp”, “we”, “us”, “our”) (the “Platform”).
Slerp Limited is registered in England and Wales, company number 10222686, with its registered office at 71 Fanshaw Street, 2nd Floor, London N1 6LA.
The Platform enables you to place orders with independent restaurants and hospitality businesses (“Merchants”). These Terms are separate from, and do not replace, any terms a Merchant provides.
Nothing in these Terms affects your legal rights as a consumer. If any part of these Terms conflicts with those rights, your legal rights prevail.
When you place an order through the Platform, the contract for the sale and purchase of food, beverages or other products is between you and the relevant Merchant. The Merchant is responsible for:
The Merchant may also publish its own customer policies (such as refund, cancellation or privacy policies) on its website. Those policies apply to the Merchant’s sale of goods and services to you.
Slerp is not the seller of the products you order. We do not prepare or supply them, and unless we expressly say otherwise we do not act as the Merchant’s agent for the sale of goods.
What Slerp does provide is:
Where a Merchant offers a loyalty programme or a digital wallet pass through the Platform, Slerp provides the technology that records and applies it, but the programme itself belongs to the Merchant (see section 9).
You must be legally capable of entering into a binding contract to use the Platform. Where a Merchant sells age-restricted products (such as alcohol), you confirm you are of legal age to purchase those products and that valid identification may be required.
Some Merchants allow you to create an account when ordering. Your account is specific to the Merchant with whom you created it. It does not give you access to any other Merchant, and other Merchants using the Platform cannot see it.
You are responsible for keeping your login details confidential and for activity that takes place under your account. Please tell us or the Merchant promptly if you believe your account has been accessed without your permission.
You can ask for your account to be closed, or for your personal data to be deleted, at any time. Section 11 explains how.
You agree not to:
We may suspend or restrict access to the Platform where we reasonably believe there has been misuse, fraud, security risk, or breach of these Terms.
You must ensure all information you submit (including delivery address, contact details and order notes) is accurate and complete. You are responsible for any consequences arising from inaccurate information, including failed or misdirected deliveries.
Your order is an offer to purchase from the Merchant. A contract is formed when the Merchant accepts your order. The Merchant may reject an order (for example due to capacity, stock availability, service area restrictions, or suspected fraud).
Any requests, including dietary or allergen-related requests, are passed to the Merchant as instructions only and cannot be guaranteed. You should contact the Merchant directly for critical allergen or dietary requirements.
Merchants are responsible for ensuring food safety and allergen information is accurate and compliant, and for keeping the information shown on the Platform up to date. Slerp displays the information the Merchant provides and does not verify it.
If you have allergies or dietary requirements, you must contact the Merchant directly before placing your order.
To the fullest extent permitted by law, Slerp is not responsible for the preparation, handling, labelling or allergen content of products supplied by Merchants, or for the accuracy of the product information a Merchant provides.
Prices, fees and charges are set by the Merchant. The Merchant may also charge delivery fees, service charges, tips, or minimum order amounts. Applicable charges are displayed before you complete checkout.
Payments are processed through third-party payment providers integrated into the checkout experience. Slerp does not store full payment card details.
If you believe a payment has been taken in error, contact the Merchant in the first instance, or Slerp support, or your payment provider in accordance with their process.
Where the Merchant offers delivery through Slerp Dispatch, Slerp arranges the delivery. Slerp holds the relationships with the courier partners it works with and decides which courier partner is asked to collect a given order, based on factors such as availability, distance and vehicle type.
The physical delivery is performed by an independent third-party courier partner, which is responsible for carrying out the delivery and may operate under its own terms, policies and processes.
Delivery and collection times are estimates and are not guaranteed. Delays can occur due to factors outside reasonable control, including weather, traffic, peak demand, events, courier availability, or Merchant capacity.
You must ensure someone is available to receive the order and that the delivery location is accessible and safe. A courier may be unable to complete a delivery where:
In these circumstances a refund may be reduced or unavailable, depending on the Merchant’s policy and subject to your legal rights.
Where a Merchant sells age-restricted products, including alcohol, the Merchant or the courier may require valid photographic identification. Delivery may be refused if identification is not provided or if the recipient appears to be under the legal age. Where delivery is refused for this reason, a refund may be reduced or unavailable, subject to the Merchant’s policy and your legal rights.
Orders for freshly prepared food and other perishable goods are generally exempt from the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once a Merchant has started preparing your order, cancellation may not be possible. This does not affect your other legal rights, including your rights where an order is faulty, incorrect or not delivered.
If your order is incorrect, has items missing, is defective, is significantly delayed or is not delivered, you can contact the Merchant directly or contact Slerp support (see section 8.3). The Merchant is responsible for providing remedies in accordance with consumer law.
Slerp operates its own customer support channel for orders placed through the Platform. The easiest way to reach us is the live chat on your order tracking page, and you can also contact us using the details in section 19.
Where your order was delivered through Slerp Dispatch, we will investigate what happened, liaise with the courier partner and the Merchant as needed, and work with the Merchant to resolve the issue. Because the contract for the products is between you and the Merchant, the Merchant decides whether a refund is due for the products themselves, unless we agree otherwise with that Merchant.
If something has gone wrong with an order, we would ask you to contact the Merchant or Slerp support first, so that we have the opportunity to put it right. This does not affect your right to raise a dispute or claim with your bank or card provider.
Where we identify a pattern of fraudulent or clearly abusive dispute activity, we may restrict access to the Platform.
Some Merchants offer a loyalty programme through the Platform, and some make a digital pass available for you to store in Apple Wallet or Google Wallet.
Whether a wallet pass appears correctly, updates, or delivers messages depends on your device, operating system, wallet application and notification settings, and on the terms and technical requirements set by Apple and Google. We cannot guarantee that you will receive wallet pass updates or messages.
The Platform is provided on an “as available” basis. We may change, suspend or discontinue any part of the Platform at any time, including for maintenance, upgrades, security, or operational reasons.
We do not guarantee the Platform will be uninterrupted or error-free, but we will take reasonable steps to maintain availability and security.
For the personal data used to take, accept and fulfil your order, Slerp and the Merchant are joint data controllers. This means we decide together how that personal data is used, and neither of us could provide the service without the other. Slerp is also the sole controller of personal data used for certain purposes it decides itself, such as keeping the Platform secure, allocating deliveries to courier partners, and handling support you raise with Slerp directly.
Slerp’s Platform & End-Customer Privacy Notice explains this in full, including how responsibilities are divided between Slerp and the Merchant, how long data is kept, and how to exercise your rights. You can exercise your rights against either Slerp or the Merchant. You do not need to contact both.
The Merchant’s own privacy policy applies to matters the Merchant decides by itself, such as its customer accounts, its loyalty records and any marketing it sends you.
The Platform may integrate with or link to third-party services, including payment providers, courier partners and, where a Merchant uses them, till systems and online marketplaces. Those third parties may operate under their own terms and privacy notices. Slerp is not responsible for third-party services except to the extent required by law.
Slerp does not send you marketing about Slerp’s own products or services as a result of you placing an order through the Platform. Where you have chosen to receive marketing at checkout, those communications come from the Merchant, which decides what to send and when. You can unsubscribe at any time using the link in those messages, or by contacting the Merchant.
The Merchant is responsible for fulfilling your order and for compliance with applicable consumer law.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. This includes our obligation to perform any service we supply to you with reasonable care and skill.
Subject to the above, and to the fullest extent permitted by law, Slerp is not liable for:
Where Slerp is found liable to you in connection with the Platform, other than for liabilities which cannot be excluded or limited, Slerp’s total aggregate liability will be limited to the greater of: (a) the total Platform fees paid by you, if any, in relation to the relevant order, and (b) £100.
Slerp will not be liable for any failure or delay in performing obligations under these Terms where the failure or delay results from events beyond Slerp’s reasonable control, including without limitation acts of God, severe weather, strikes, civil unrest, war, terrorism, epidemics or pandemics, internet or telecommunications failures, power outages, and acts or omissions of third-party suppliers.
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to bring them to your attention, for example by updating the “Last updated” date and providing notice within the Platform. The Terms that apply to an order are the Terms in force at the time you place it.
These Terms are governed by the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your country of residence.
If you have questions about the Platform or these Terms, or if you need help with an order, contact: [email protected]. For questions about personal data, contact [email protected].
If you have concerns about how your personal data has been handled, you also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
71 Fanshaw St, 2nd Floor
London N1 6LA
Slerp is a registered trademark in the United Kingdom