Assenheims56
Assenheims56, a staple in London since 1989, has delighted customers with its South American-inspired breakfast and lunch dishes. Their focus has always been on delivering fresh and authentic food with a South American twist, leaving customers eager to return for more.
Challenges
Assenheims56 aimed to elevate their customer experience and boost growth through a direct sales channel. The main challenges included:
- Maximising repeat business: They needed a comprehensive loyalty program and CRM to encourage repeat purchases.
- Data integration: A single platform was necessary to consolidate customer and transactional data for targeted marketing and informed decision-making.
- Branded app: Developing a branded app was crucial to maintain their identity and directly engage with customers.
Solution
Why Assenheims56 partnered with Slerp:
- All-in-one tech stack: Slerp combined app, loyalty, CRM, and delivery capabilities into one seamless platform, enhancing the customer experience.
- Data-driven approach: Using Slerp’s integration capabilities, Assenheims56 leveraged customer and transactional data to drive repeat business and personalize marketing.
- Branded app development: The branded app maintained their unique identity and enabled direct engagement through their platform.
Results
Since partnering with Slerp, Assenheims56 has achieved significant growth and improved customer engagement:
- 44% revenue growth: The comprehensive tech stack led to a substantial increase in overall revenue.
- 41% increase in online orders: The direct sales channel and data usage drove more online orders.
- 73% boost in repeat orders: The loyalty program and CRM capabilities significantly improved repeat business.
