B Bagels Case Study
Catering Success: B Bagel Achieves 23% Rise in Large Pre-Orders, and 22% Revenue Boost with Slerp
Drawing on 30 years of experience, an authentic bagel bakery & delicatessen that is handcrafted and freshly baked daily! Baking their bagels daily using traditional family recipes, they elevate the humble bagel to an art form.
B Bagel faced several operational challenges that impeded their growth and customer satisfaction:
Before Slerp, managing catering orders involved multiple manual steps:
Without an efficient online ordering system, scheduling and handling large pre-orders was difficult, leading to missed opportunities and potential revenue losses.
They needed a platform that integrated seamlessly with courier partners to ensure timely and consistent deliveries.
Excessive commissions from third-party marketplaces were cutting into their profits.
Lacking a robust loyalty program, they struggled to retain customers and drive repeat business.
Partnering with Slerp provided B Bagel with a comprehensive solution to address these challenges:
Slerp’s platform automated the entire ordering process, from receiving orders to delivery coordination. The Composer tool automatically created production schedules, packing slips, and delivery exports for all orders, reducing manual work and errors.
The integration with key courier partners ensured timely and reliable deliveries, allowing B Bagel to maintain a high standard of customer service.
By shifting to Slerp, B Bagel saved 50% in commission fees compared to traditional marketplaces, directly boosting their bottom line.
Slerp’s loyalty features significantly boosted customer retention and repeat orders, allowing B Bagel to nurture long-term customer relationships.
The implementation of Slerp’s solutions led to impressive performance improvements for B Bagel:
Sabrina Mata, Head of Operations at B Bagel, highlights the transformative impact of Slerp:
“Slerp has been a game-changer for us. It’s like going from driving an old beetle to a brand new Ferrari. The platform offers so much, from loyalty programs to easy online ordering. It has helped us build better customer relationships, streamline our processes, and drive more online orders. Large pre-orders have only been possible with Slerp.”
B Bagel’s partnership with Slerp underscores the importance of a comprehensive, integrated solution in overcoming operational challenges, reducing costs, and driving significant growth in online sales and customer loyalty. By automating and optimising their processes, B Bagel has set a strong foundation for continued success and expansion.
