Island Poke Case Study

50% of customers on the Island Poke loyalty program
Island Poke struggled with customer engagement and brand recognition while adapting to changing needs, requiring a more efficient Click & Collect service and a strong loyalty program.
Talk to us All case studies
Slerp is a trusted partner for the long term. Their comprehensive ordering, loyalty and CRM solution is a meaningful part of the business and a big upgrade compared to what we had.
Nico, MD
2.3X
increase in orders
7X
increase in active contacts in CRM
25k+
app downloads

Island Poke

 

Island Poke’s in-store loyalty program couldn’t reach their Click & Collect customers, causing a disconnect. With an outdated system and fragmented tools, they struggled to manage customer data and maintain brand control. They needed a comprehensive solution to support growing demand for convenience and boost customer engagement.

 

Challenges

 

  • Inability to reach Click & Collect customers hindered loyalty program effectiveness.
  • Fragmented systems prevented effective customer data management.
  • Lack of brand control impacted customer experience.
  • Outdated technology limited the growth of Click & Collect orders.

 

Solution

 

Why they switched to Slerp:

  • An integrated CRM and loyalty program to enhance customer communication.
  • Direct customer engagement through targeted notifications and real-time feedback.
  • Improved Click & Collect service, with rewards to drive retention.
  • Unified platform for better brand control and personalised customer experiences.

 

Results

 

2X increase in direct orders: The new app and integrated system significantly increased direct order volume, boosting revenue and reducing dependency on third-party platforms.

7X increase in active contacts: Enhanced CRM capabilities grew their active customer base, leading to more targeted engagement and increased sales opportunities.

15K+ app downloads: The app’s successful launch resulted in over 15,000 downloads, with a steady rate of 520 weekly downloads, reflecting strong customer interest.

50% of customers on the loyalty program: Half of the customer base engaged with the loyalty program, driving repeat business and increasing customer lifetime value.

Talk to us All case studies
Slerp is a trusted partner for the long term. Their comprehensive ordering, loyalty and CRM solution is a meaningful part of the business and a big upgrade compared to what we had.
Nico, MD
Slerp is an online ordering platform designed specifically for the hospitality industry.