Karma Cans Case Study

How Karma Cans saved 30+ hours a week with Slerp's Composer
Karma Cans experienced significant growth, but this expansion brought operational challenges, including manual errors in orders, inefficient order management, and a lack of customer self-service options.
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The planning and packaging slips tied to ordering have been a game changer, as well as pushing clients to a better onboarding & self-serve experience -- letting us focus on scaling up.
Eccie Newton, Co-founder of Karma Cans and Karma Kitchen.
0%
refund rate
30+
hours saved per month
100%
customised rate cards

Karma Cans

 

Two sisters. A basement kitchen. Five pounds. One customer. This was the starting point for Karma Cans, the London-based corporate and events catering company that has taken the city by storm, now delivering over 1000 meals every day.

With a focus on community and sustainability, Karma Cans is a health-conscious brand that is a masterclass in scaling and catering.

 

Challenges

 

  • Manual errors in orders due to unprecedented growth led to improper management
  • Inefficient order management as manually updating volumes and details consumed significant time
  • Lack of self-service options complicated the customer onboarding process and journey

 

Solutions

 

  • Automated order planning and packaging slips streamlined the process and reduced manual errors through Slerp Composer
  • Enhanced client onboarding and self-service options facilitated a new onboarding experience, allowing the Karma team to focus on food
  • Customised rate cards and delivery radiuses provided tailored offers for corporate customers, encouraging return visits
  • Integrating Slerp Composer improved operational efficiency by automating production schedules, packing slips, and delivery exports for all orders

 

Results

The implementation of Slerp brought transformative improvements to Karma Cans, optimising their catering operations and boosting efficiency. With Slerp’s automated systems, manual errors in catering orders were completely eliminated, ensuring precision in order fulfilment. This integration also led to a remarkable zero refund rate, reflecting the platform’s success. Additionally, system automation saved the team over 30 hours each month, allowing them to focus on other critical areas of the business.

  • 0% refund rate
  • 30+ hours saved per month
  • 100% customised rate cards
Talk to us All case studies
The planning and packaging slips tied to ordering have been a game changer, as well as pushing clients to a better onboarding & self-serve experience -- letting us focus on scaling up.
Eccie Newton, Co-founder of Karma Cans and Karma Kitchen.
Slerp is an online ordering platform designed specifically for the hospitality industry.