Last updated: 2 March 2026
These Platform Terms of Use (“Terms”) govern your access to and use of online ordering websites, mobile applications and checkout interfaces powered by Slerp Limited (“Slerp”, “we”, “us”, “our”) (the “Platform”).
The Platform enables you to place orders with independent restaurants and hospitality businesses (“Merchants”). These Terms are separate from (and do not replace) any terms a Merchant provides.
When you place an order through the Platform, the contract for the sale and purchase of food, beverages or other products is between you and the relevant Merchant. The Merchant is responsible for:
Slerp provides technology and related support services only. We do not prepare or supply the products sold by Merchants and (unless expressly stated otherwise) we do not act as the Merchant’s agent for the sale of goods.
You must be legally capable of entering into a binding contract to use the Platform. Where a Merchant sells age-restricted products (such as alcohol), you confirm you are of legal age to purchase those products and that valid identification may be required.
You agree not to:
We may suspend or restrict access to the Platform where we reasonably believe there has been misuse, fraud, security risk, or breach of these Terms.
You must ensure all information you submit (including delivery address, contact details and order notes) is accurate and complete. You are responsible for any consequences arising from inaccurate information, including failed or misdirected deliveries.
Your order is an offer to purchase from the Merchant. A contract is formed when the Merchant accepts your order. The Merchant may reject an order (for example due to capacity, stock availability, service area restrictions, or suspected fraud).
Any requests (including dietary or allergen-related requests) are passed to the Merchant as instructions only and may not be guaranteed. You should contact the Merchant directly for critical allergen or dietary requirements.
Merchants are responsible for ensuring food safety and allergen information is accurate and compliant. If you have allergies or dietary requirements, you must contact the Merchant directly before placing your order.
To the fullest extent permitted by law, Slerp is not responsible for the preparation, handling, labelling or allergen content of products supplied by Merchants.
Prices, fees and charges are set by the Merchant. The Merchant may also charge delivery fees, service charges, tips, or minimum order amounts. Any applicable charges should be displayed before checkout.
Payments are processed through third-party payment providers integrated into the checkout experience. Slerp does not store full payment card details.
If you believe a payment has been taken in error, you should contact the Merchant in the first instance and/or the payment provider in accordance with their process.
Where delivery is offered through Slerp Dispatch, delivery services may be performed by independent third-party courier partners. Courier partners are responsible for the physical delivery and may have their own terms, policies and processes.
Delivery and collection times are estimates only and not guaranteed. Delays can occur due to factors outside reasonable control (including weather, traffic, peak demand, events, courier availability, or Merchant capacity).
You must ensure someone is available to receive the order and that the delivery location is accessible and safe. Couriers may refuse delivery where:
In these circumstances, refunds may be reduced or unavailable depending on the Merchant’s policy and applicable law.
Where a Merchant sells age-restricted products (including alcohol), the Merchant and/or courier may require valid photographic identification. Delivery may be refused if identification is not provided or if the recipient appears under the legal age. Where delivery is refused for this reason, refunds may be reduced or unavailable (subject to applicable law and the Merchant’s policy).
Orders for freshly prepared food and perishable goods are generally exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013. Once a Merchant has started preparing your order, cancellation may not be possible.
If your order is incorrect, missing items, defective, significantly delayed or not delivered, you should contact the Merchant directly in the first instance. The Merchant is responsible for providing remedies in accordance with consumer law.
Slerp may provide customer support and, at the Merchant’s discretion, facilitate communications and/or refund processing. Unless we expressly agree otherwise, Slerp does not determine refund eligibility for products supplied by Merchants.
If you have an issue with an order, you agree to contact the Merchant (and/or Slerp support where available) before initiating a chargeback with your bank, unless there is a valid reason you cannot do so. Unjustified chargebacks may result in restriction of access to the Platform.
The Platform is provided on an “as available” basis. We may change, suspend or discontinue any part of the Platform at any time, including for maintenance, upgrades, security, or operational reasons.
We do not guarantee the Platform will be uninterrupted or error-free, but we will take reasonable steps to maintain availability and security.
The Platform (including software, branding, interface design, and content) is owned by or licensed to Slerp and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for personal, non-commercial purposes in accordance with these Terms.
Personal data is processed in accordance with:
The Platform may integrate with or link to third-party services (including payment providers and courier partners). Those third parties may operate under their own terms and privacy notices. Slerp is not responsible for third-party services except to the extent required by law.
The Merchant is responsible for fulfilling your order and for compliance with applicable consumer law.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.
Subject to the above, and to the fullest extent permitted by law, Slerp is not liable for:
Where Slerp is found liable to you in connection with the Platform (other than for liabilities which cannot be excluded or limited), Slerp’s total aggregate liability will be limited to the greater of: (a) the total Platform fees paid by you (if any) in relation to the relevant order and (b) £100.
Slerp will not be liable for any failure or delay in performing obligations under these Terms where the failure or delay results from events beyond Slerp’s reasonable control, including (without limitation) acts of God, severe weather, strikes, civil unrest, war, terrorism, epidemics/pandemics, internet or telecommunications failures, power outages, and acts or omissions of third-party suppliers.
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to bring them to your attention (for example by updating the “Last updated” date and/or providing notice within the Platform). Your continued use of the Platform after changes take effect means you accept the updated Terms.
These Terms are governed by the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your country of residence.
If you have questions about the Platform or these Terms, contact: [email protected].