If you’re a restaurant owner using Uber Eats, chances are you’ve interacted with the Uber Eats Restraurant Hub — the platform designed to help restaurants manage their operations on Uber Eats. From tracking sales and managing menus to reviewing payouts and creating promotions, the Uber Eats Hub offers a range of tools tailored to restaurant partners.
But while it’s convenient for handling your Uber Eats orders, the Hub has its limitations, which might make you explore alternatives like Slerp, a direct-to-consumer (DTC) online ordering solution.
In this article, we’ll unpack the key features of Uber Eats Hub, the challenges it presents, and why switching to Slerp might be a game-changer for your restaurant.
What is Uber Eats restaurant Hub?
The Uber Eats Hub is a dashboard designed to help restaurant partners manage their online orders through the Uber Eats platform. It includes the following key features:
- Order Management: View and manage incoming orders in real time.
- Sales Insights: Track sales performance with detailed analytics.
- Menu Management: Update menus, pricing, and availability.
- Payment Reports: Review and download payout reports for financial tracking.
- Promotions: Create discounts or special offers to attract customers.
While these tools can help you manage your Uber Eats account, they come with challenges that could impact your profitability and control over your restaurant’s online presence.
The drawbacks of using Uber Eats Hub
While the Uber Eats Hub simplifies managing orders on Uber Eats, here are some drawbacks restaurant owners should consider:
High Commission Fees
Uber Eats charges commission fees of up to 30% per order, which can drastically reduce your profit margins. The more orders you process, the more significant the impact on your bottom line.
Limited Branding Opportunities
With Uber Eats Hub, your restaurant is showcased within Uber Eats’ app interface. This means you’re unable to deliver a fully branded experience to your customers, limiting your ability to differentiate your restaurant.
No Direct Access to Customer Data
The Uber Eats Hub doesn’t provide direct access to customer data such as emails or purchase history. This restricts your ability to engage customers through targeted marketing campaigns or build loyalty programs.
Dependency on Uber Eats’ Platform
Using Uber Eats Hub means relying entirely on Uber Eats for your online presence. If Uber Eats changes its policies, fees, or operational terms, your business could be affected with little recourse.
Why Slerp offers a better alternative to Uber Eats Hub
While the Uber Eats Restaurant Hub helps manage orders on Uber Eats, Slerp provides a direct online ordering solution that allows restaurants to own their customer relationships, retain more profits, and fully customise their online presence.
Here’s how Slerp compares to Uber Eats Hub:
| Feature | Uber Eats Hub | Slerp |
|---|---|---|
| Commissions | Up to 30% per order | Low or no commission |
| Customer Data | Not accessible | Full access to customer data |
| Branding | Limited to Uber’s app | Fully customisable storefront |
| Promotions | Restricted | Unlimited flexibility |
| Platform Dependency | Full reliance on Uber Eats | Independent DTC platform |
Retain more of your profits
With Slerp, you keep a higher percentage of your revenue. Instead of paying commissions on every order, you can reinvest your profits into your restaurant, whether it’s marketing, hiring, or upgrading equipment.
Build customer Loyalty
Slerp provides direct access to customer data, including order history and preferences. This allows you to run personalised promotions, build loyalty programs, and target your customers with tailored marketing efforts.
Create a fully branded experience
With Slerp, you’re not limited by Uber Eats’ interface. You can design a branded online storefront that reflects your restaurant’s identity, from colours and logos to the overall customer journey.
Gain complete control
Unlike Uber Eats Hub, Slerp gives you full control over your pricing, menu, and offers. This flexibility allows you to adjust quickly to market trends, test new menu items, or run targeted promotions without restrictions.
Own your online channel
Slerp enables you to establish a direct-to-consumer delivery channel, reducing your dependence on third-party platforms. This independence ensures that your business is not affected by sudden changes in policies or commission structures from platforms like Uber Eats.
Ready to make the switch?
While Uber Eats Hub offers helpful tools, it comes with high costs and limited control over your customer experience. Slerp empowers restaurant owners to build their own online ordering platform, enabling greater profitability, control, and branding.
Take control of your online ordering. Contact us today for a free demo and see how Slerp can help your restaurant thrive with its direct-to-consumer solution.
