The Bear Bakery, known for its artisan sourdough and high-quality baked goods, faced several challenges with their existing online ordering setup:
✅ Limited Ordering Flexibility – Their previous system, Squarespace, only allowed customers to place orders for one day a week.
✅ Inventory & Cutoff Management – With sourdough taking three days to make and flours pre-weighed daily, they needed a structured way to manage cutoffs.
✅ High Waste & Stock Management Issues – Without a clear pre-order system, managing stock, especially for busy days like Saturdays, was inefficient.
✅ Wholesale Complexity – Orders were handled manually through spreadsheets and emails, leading to errors and inefficiencies.
The team had struggled to find a platform that met their unique needs—until they found Slerp. Here’s why they made the switch:
✔️ More Flexibility – Customers can now pre-order for multiple days instead of just Saturday.
✔️ Better Inventory Management – With dynamic inventory settings, they can manage stock and cutoffs more effectively.
✔️ Seamless Wholesale Integration – Slerp allows them to process wholesale orders online, eliminating spreadsheet overload.
✔️ Multiple Locations, One System – They can now handle retail and wholesale from a single platform.
Switching to Slerp was smooth and straightforward for both customers and staff:
📢 Retail Customers – Announced the change through Instagram, emails, and a simple how-to video on social media.
📦 Wholesale Customers – Introduced changes gradually, setting up structured order cutoffs and using 100% discount codes for wholesale pricing.
📉 Reduced Errors – Moving orders online meant fewer mistakes compared to email and phone orders.
The Bear Bakery now runs a more organised and efficient online ordering system.
✨ Customers can now place orders for the whole week, not just one day.
📆 Menu planning is easier, reducing waste and improving stock control.
📊 Wholesale orders are now streamlined—no more chaotic spreadsheets!
Ready to order some amazing bread, check out their menu here.
Is your bakery or restaurant facing similar challenges? Whether you’re dealing with limited pre-order options, or manual ordering bottlenecks, Slerp can help.
