B Bagels
Challenges
- Manual order management using email and phone calls was time-consuming and prone to errors
- Timely deliveries were crucial, requiring integrations directly with couriers
- Third-party marketplaces ate into profits of returning customers
- A lack of a loyalty program made retaining customers difficult
- Handling large catering orders was challenging without an efficient order management system
Solution
Why They Switched to Slerp
- All-in-one platform: Slerp offered an all-in-one solution that didn’t require multiple tools.
- Order management software: Slerp’s Composer streamlined order management, reducing manual work and errors.
- Delivery integrations: Direct integration with couriers ensured smooth and timely deliveries.
- Cost savings: Slerp’s lower commission fees translated to significant savings for B Bagel.
- Loyalty program: Slerp’s built-in loyalty features helped B Bagel retain customers through data that was actually helpful.
Results
Implementing a comprehensive online ordering system with integrated delivery services and a customer loyalty program helped B Bagel achieve:
- 31% increase in online orders
- 23% rise in large pre-orders
- 5x growth in repeat customer orders
The platform offers so much, from loyalty programs to easy online ordering. It has helped us build better customer relationships, streamline our processes, and drive more online orders.
